Information for travellers
May I receive the history of my ferry travels from previous years?
We do not issue booking confirmation or ticket duplicates for ferry cruises from previous years. The confirmation that you have undertaken the cruise is the ticket or an invoice issued at the request of a traveller on the basis of the receipt which is a proof of purchase. The invoice may be issued no later than on the 15th day of the month following the month the service was provided.
What data do I need to supply while booking?
When you make a booking, you need to choose time and date of departure and specify the type of cruise (passage by car or passage as a foot passenger). When phone booking you need to provide first names and surnames of all passengers, their dates of birth, registration numbers of the vehicles and a contact phone number. When online booking you also need to provide your residential address and an e-mail address.
Do I need to book a cabin?
Booking a cabin is not obligatory, you may also buy a cabin 30 minutes after the departure at the reception (provided that a cabin is still available). However, we encourage you to book a cabin in view of the comfort of your trip.
How much in advance do I need to book?
You do not need to book in advance – you can buy a ticket in Świnoujście before the departure of the ferry (does not apply to special offers). Bookings for special offers, phone booking and online booking need to be made at least one working day in advance before the departure of the ferry.
Can I receive an invoice?
Yes. You may receive an invoice in the place where you have made your booking. If the booking has been paid for at the Świnoujście or Ystad terminal, you need to inform that you wish to receive an invoice upon payment. If the booking has been made at the travel agent’s, you need to go to this agent with a receipt confirming that payment has been made. If the booking has been paid for by transfer or by the Internet, send a request for an invoice to: firstname.lastname@example.org
Can I receive an e-mail confirmation of a booking made by phone?
You may receive an e-mail confirmation of a phone booking if you ask the consultant making the reservation.
I have lost my booking number. How can I retrieve it?
A request to retrieve a booking number must be made in writing. You need to write an email to email@example.com. In this email you need to provide information for which days and which ferries the booking was made, provide the data of the passengers and registration number of the vehicle, if any.
Can I make changes in my booking?
Yes. All changes in data (departure/return dates, adding/deducing the number of passengers, etc.) have to be reported no later than one working day (24 hours) before the start of the cruise. In the case of all vehicle offers, the names of all persons must be provided on the day of the booking or no later than one working day (24 hours) before the start of the cruise. On the day of departure all additional, non-reported persons will have to buy a passenger ticket according to the current price list.
Changing your offer or resignation from some of the arrangements after the voucher was issued is treated as returning the voucher and buying a new one.
Can I cancel my booking and if so, are there any costs?
Cancelling your purchased voucher and its return in full (excluding special offers) may not happen later than one working day (24 hours) before the start of the cruise and only in the place it was issued on the basis of a receipt. You cannot receive a financial refund on the ferry. You may cancel an unpaid booking at any moment without incurring any costs.
Can I change my booking without giving its number?
In connection with the Act on Personal Data Protection all changes in bookings may be made only by providing the booking number; in other special cases they have to be made in writing at firstname.lastname@example.org
What is a fuel surcharge?
Fuel surcharge is a fee connected with the increase and change of the fuel cost on the market.
Do I have to pay for the booking in advance?
In the case of our basic offers, there is no obligation to pay in advance; some of our special offers need to be paid for no later than one working day (24 hours) before the start of the cruise.
How can I pay for the booking?
You may pay:
- in both terminals on the day of departure
- in Unity Line agency in Szczecin
- at one of our partners.
- by a transfer to an account at Raiffeisen Bank Polska S.A No 34 1750 1077 0000 0000 2287 7647 (payments in PLN) and 10 1750 1077 0000 0000 2293 3272 (payments in SEK). In the transfer title please write your booking number.
- you may also pay for your ticket online during booking on our website.
In what currency can I pay in Poland and in Sweden?
In Poland you may pay in cash both in PLN and SEK. In Sweden, SEK are accepted first but the cash desk will also accept other currencies after charging additional fee for currency conversion.
Can I pay for the booking by credit card?
Yes, both terminals accept credit cards.
How can I pay on the ferry? In what currency? Is there a foreign exchange bureau on the ferry?
During the cruise on the ferry you may pay in cash (in PLN and SEK) or by credit card. There is a foreign exchange bureau on the ferry.
In which travel agencies in Poland and abroad can I make/pay for the booking?
Here you will find the list of our Agents.
You may also get more information by calling us at +48 91 35 95 600.
How are the online payments made?
The payment for booking, including the ticket, is made by a credit card and a bank transfer via the eCard company.
The following credit cards are supported in our On-line System: VISA, MasterCard, EuroCard.
The following bank transfers are supported by our On-line system: mTransfer (mBank), mPay, Płacę z Interligo, MultiTransfer (MultiBank), Przelew24 (BZWBK), ING Bank Śląski, Płać z Nordea, Przelew z BPH, Pekao24 (Bank Peako S.A.), iPKO (Bank PKO BP), Moneybookers, SEZAM (Bank BPH SA), MilleNet (Millennium Bank), Deutsche Bank PBC S.A., KB24 (Kredyt Bank S.A.), Lukas Bank, InvestBank, Fortis Bank, Bank Ochrony Środowiska, Volkswagen Bank Polska.
Can I receive an invoice?
Yes. If the booking has been paid for at the Świnoujście or Ystad terminal, you need to inform that you wish to receive an invoice upon payment. If the booking has been made at the travel agent’s, you need to go to this agent with a receipt confirming that payment has been made. If the booking has been paid for by transfer or by the Internet, send a request for an invoice to the following email address: email@example.com
When should I come to the check-in?
Passenger check-in and car check-in start 90 minutes before the planned departure of the ferry. The check in ends:
- for foot Passengers: 15 minutes before the planned departure of the ferry;
- for Passengers in cars: 30 minutes before the planned departure of the ferry.
What documents do I need at the check in?
All passengers must have a valid national identity card or a passport. You can receive detailed information by calling the Border Guard helpline in Warsaw at +48 22 602 93 25.
How do children who have no proof of identification cross the border?
Children who have no proof of identification cannot cross the border – they have to have a passport or a temporary identity card. You can receive detailed information by calling the Border Guard helpline in Warsaw at +48 22 602 93 25.
What are the customs regulations concerning the transport of various items (food, alcohol, cigarettes)?
The European Union sets borders between carriage of goods for personal and commercial purposes. An adult person may import duty-free:
- 800 cigarettes to Poland/Sweden
- 400 cigarillos
- 200 cigars
- 1 kg snuff or tobacco
- 10 litres of alcohol over 22%
- 20 litres of alcohol 15-22%
- 90 litres of wine (but no more than 60 litres of sparkling wine)
- 110 litres of beer
You can receive detailed information by calling Customs Chamber at +48 58 621 64 14.
What are the conditions under which a child can travel?
Children 13 years old and younger may travel only under the supervision of an adult. In other cases a written consent of a parent/guardian for an independent travel is required. The consent should contain the following: personal data and address/phone data of parents/guardians sending the child as well as parents/guardians authorised to collect the child. For safety purposes, all children 13 years old and younger travelling independently need to have an entire cabin bought for their disposal. Ferry crew do not take any responsibility for children left without adult supervision. An adult travelling with a child 13 years old and younger is obliged to buy an entire cabin. All children have to have a valid passport or a temporary identity card.
What happens if I am late for the check in?
The ferry departs according to the timetable and does not wait for passengers. The check in ends 30 minutes before the departure. Tickets of persons who did not come on time expire.
How to get to the terminal?
You can find a map showing how to get to the ferry terminal on the Unity Line website:Access to terminals
What are the opening hours of the terminals?
The Świnoujście terminal is open 6:00 a.m. - 12:00 a.m. (midnight)
Cash desks in Świnoujście and Ystad are open in the following hours:
Świnoujście terminal- 7:00 a.m. - 12:45 p.m.
Ystad terminal - Mon-Fri: 08.00-22.15; Sat-Sun: 11.30-13.15
Świnoujście terminal - 4:00 p.m. - 10:45 p.m.
Ystad terminal - Mon-Fri: 08.00-22.15; Sat-Sun: 19.30-22.15
Is there any parking space near the terminal?
Are there any wheelchairs available on the terminal/ferry? Are they available for the passengers during the cruise?
The ferry is equipped with wheelchairs at passengers’ disposal if necessary. You need to inform us that you need a wheelchair in advance by calling us at +48 91 35 95 600.
Where are the cargo cash desks? Are they on the same terminal?
In Świnoujście the cargo cash desks are in a separate building located by ulica Fińska 7, whereas the passenger cash desk is located at ulica Dworcowa 1. In Ystad cargo cash desks are in the same building.
May I enter the ferry in a car with a gas installation?
Vehicles may have a gas installation. It is not allowed, however, to transport petrol in canisters or filled gas cylinders (Liquefied Petroleum Gas).
My car is too big according to your regulation, can I make a booking?
In the passenger section you may only make a booking for a vehicle whose length does not exceed 12 metres and whose permissible gross weight does not exceed 3.5 tonnes. Offers including the carriage of a vehicle are applicable only to those vehicles whose permissible gross weight does not exceed 3.5 tonnes and whose length does not exceed 10 m (in the event of vehicles with trailers or units consisting of a car and a caravan – the maximum length of the unit cannot exceed 12 m). All vehicles above these parameters must be booked in the Cargo section at the phone number +48 91 321 61 57.
Can I travel with a dog or a cat?
Transport of animals is admissible. A passenger travelling with pets (also in cages or baskets) is obliged to buy a specially adapted cabin for his/her own disposal; the passenger is also responsible for the sanitary condition of that cabin. If there is no such cabin left for a given cruise, the transport of pets is not allowed. The number of cabins adapted to transport pets is limited. In public places, the passenger is obliged to keep the dog muzzled and on a lead. The passenger is obliged to get acquainted with veterinary provisions of a given country and to provide on his/her own all the necessary documents to transport a pet into the country of destination.
What is the difference between a normal cabin and a cabin adapted to transport pets?
A cabin adapted to transport a pet is of the same standard as a normal cabin (the only exception is that the floor has no carpet). Such cabins are usually close to the open deck and are equipped with a pet den.
Where can I make a complaint about a carrier ferry?
The authorities responsible for examining complaints from passengers aboard a carrier in Poland and Sweden.
Authorities in Poland:
Urząd Morski w Szczecinie
Pl. Batorego 4, 70-207 Szczecin
Authorities in Sweden:
The Swedish Consumer Agency/KO
Tage Erlandergatan 8A, 651 02, Box 48 Karlstad